General Terms and Conditions
Version: August 2026
TEQQ ApS · CVR 43013629 · Denmark
These General Terms and Conditions ("Terms") apply to commercial transactions entered into with TEQQ ApS, CVR 43013629, Denmark ("TEQQ"). These Terms apply exclusively to transactions with businesses, public authorities and other professional entities and do not apply to consumers.
1. Scope and Application
1.1 These Terms apply to quotations, orders and transactions concerning the purchase or sale of IT hardware, software licences and related services by TEQQ.
1.2 Depending on the relevant transaction, TEQQ may act as seller of hardware or software, buyer of hardware or software, or provider of related services. The entity contracting with TEQQ is referred to generally as the "Business Partner", and, where relevant, as the "Customer" when purchasing from TEQQ or the "Seller" when selling to TEQQ.
1.3 These Terms apply to each transaction unless TEQQ expressly agrees otherwise in writing.
1.4 Terms contained in the Business Partner's purchase order, supplier terms, invoice, portal, delivery documentation or other standard terms shall not apply unless expressly accepted by TEQQ in writing.
1.5 Acceptance of an offer, placement or acceptance of an order, delivery of assets to TEQQ, acceptance of delivery from TEQQ, or commencement of the agreed transaction constitutes acceptance of these Terms where the relevant quotation, order or confirmation refers to them.
2. Quotations and Contract Formation
2.1 Quotations and valuations are based on the information available to TEQQ at the time they are issued and, unless expressly stated otherwise, are subject to availability and verification.
2.2 A transaction becomes binding upon TEQQ's written confirmation, acceptance of an order, countersignature of an agreement or other express written acceptance.
2.3 The specific products, assets, quantities, prices, services, delivery arrangements and other commercial terms are defined in the relevant quotation, purchase order, order confirmation or agreement ("Transaction Documentation").
2.4 In case of conflict, the following order of precedence applies: (1) an agreement signed by both parties; (2) TEQQ's order or purchase confirmation; (3) TEQQ's quotation or offer; (4) these Terms. Any deviation applies only to the transaction for which it has expressly been agreed.
3. Sale of Hardware by TEQQ
3.1 Hardware supplied by TEQQ may be new, pre-owned or refurbished as specified in the Transaction Documentation.
3.2 Pre-owned or refurbished hardware may show reasonable signs of previous use, including cosmetic wear, which shall not constitute a defect where it does not materially affect agreed functionality.
3.3 Unless expressly stated otherwise, TEQQ does not guarantee the remaining service life or capacity of batteries, consumables or components naturally subject to degradation.
3.4 Manufacturer warranty, maintenance, software entitlement or support is included only where expressly stated.
3.5 The Customer is responsible for determining whether the hardware, configuration, firmware, interfaces and other components are compatible with its intended environment and use unless TEQQ has expressly undertaken responsibility for compatibility in writing.
3.6 The Customer shall inspect delivered hardware within a reasonable period after receipt and notify TEQQ without undue delay of visible damage, quantity discrepancies or material deviations from the agreed configuration.
3.7 If hardware materially fails to meet an expressly agreed specification, TEQQ may, at its discretion and where commercially reasonable: repair the affected hardware; replace it with equivalent or substantially equivalent hardware; provide an appropriate price reduction; or refund the purchase price attributable to the affected hardware against its return. These remedies shall, to the extent permitted by applicable law, constitute the Customer's remedies in relation to the affected hardware.
4. Sale of Software Licences by TEQQ
4.1 TEQQ may supply software licences and associated rights of use, including eligible pre-owned/perpetual software licences.
4.2 The rights transferred are determined by the Transaction Documentation, applicable licence terms and mandatory applicable law.
4.3 Unless expressly included in the Transaction Documentation, TEQQ does not provide installation, migration, configuration, technical support, maintenance or licensing consultancy.
4.4 The Customer is responsible for determining the technical suitability and compatibility of the acquired software for its environment and intended use.
4.5 Unless expressly agreed otherwise, TEQQ does not guarantee manufacturer maintenance, support, portal access, updates, upgrades or future manufacturer services.
4.6 If a software manufacturer or authorised representative submits a written challenge concerning the ownership or transferability of software supplied by TEQQ, the Customer shall notify TEQQ without undue delay and provide TEQQ with the relevant documentation and a reasonable opportunity to assess the claim.
4.7 The Customer shall not admit or settle such claim in a manner materially affecting TEQQ without giving TEQQ a reasonable opportunity to address it.
4.8 If it is established that software supplied by TEQQ cannot validly be transferred or used as agreed, TEQQ may, at its discretion, provide replacement licences or rights with substantially equivalent entitlement or refund the price paid to TEQQ for the specifically affected licences.
4.9 To the maximum extent permitted by applicable law, the remedies in Clause 4.8 constitute the Customer's remedies against TEQQ in respect of such third-party challenge.
4.10 TEQQ is not responsible for subsequent changes to a manufacturer's licensing model, commercial policy, technical infrastructure, support conditions or other manufacturer-controlled requirements.
5. Purchase and Buyback of Hardware by TEQQ
5.1 Any quotation or valuation issued by TEQQ for the purchase of hardware is based upon the quantities, configurations, condition and other information supplied to TEQQ before the transaction.
5.2 Unless expressly agreed otherwise, the purchase price remains subject to TEQQ's inspection and verification following collection or receipt.
5.3 TEQQ may register, inspect and test purchased hardware, including verification of quantity, manufacturer and model, serial number, processor and memory configuration, storage and drives, adapters, controllers and other components, accessories, functionality, physical condition and other characteristics materially affecting value.
5.4 If the hardware materially differs from the information upon which TEQQ's valuation was based, TEQQ may revise the valuation accordingly.
5.5 TEQQ may, at its discretion, accept affected hardware at a revised price, reject affected hardware, or return it to the Seller.
5.6 Reasonable return or additional logistics costs resulting from materially incorrect information supplied by the Seller may be borne by the Seller.
5.7 TEQQ's inspection and inventory records shall form the basis for final settlement unless a manifest error is demonstrated.
6. Purchase and Buyback of Software by TEQQ
6.1 Any offer by TEQQ to purchase software licences is conditional upon satisfactory verification of ownership, licence type, entitlement, transferability and supporting documentation.
6.2 The Seller shall provide documentation reasonably requested by TEQQ to establish the lawful acquisition, ownership and transferability of the relevant software.
6.3 TEQQ may suspend completion or payment until the required documentation has been received and satisfactorily verified.
6.4 Where licences or associated rights materially differ from the information provided to TEQQ, or cannot reasonably be transferred or resold as anticipated, TEQQ may request additional documentation, revise the valuation, exclude affected licences from the transaction, or terminate the affected part of the transaction.
7. Seller's Ownership and Information Warranty
7.1 When selling hardware, software or other assets to TEQQ, the Seller warrants that it owns the assets or is duly authorised by the legal owner to sell them; it has authority to enter into the transaction; the assets are free from undisclosed liens, security interests and third-party ownership claims; information supplied to TEQQ concerning the assets is materially accurate and not misleading; and the sale does not knowingly violate applicable law or third-party rights.
7.2 For software transactions, the Seller additionally warrants that information concerning licence quantities, versions, editions and entitlements is materially accurate and that documentation supplied to TEQQ is genuine to the Seller's knowledge.
7.3 The Seller shall reasonably assist TEQQ if ownership or transferability is subsequently questioned.
7.4 TEQQ is entitled to rely on information and documentation supplied by the Seller when valuing, purchasing and subsequently reselling the assets.
8. Delivery, Collection and Logistics
8.1 Delivery and collection dates are approximate unless expressly confirmed as fixed.
8.2 TEQQ may use third-party carriers, freight forwarders, warehouses and other subcontractors in connection with a transaction.
8.3 TEQQ shall not be responsible for delays caused by circumstances outside its reasonable control.
8.4 The Business Partner shall ensure that the agreed collection or delivery location is accessible and that relevant access permissions, personnel, loading facilities and accurate collection information are available.
8.5 Additional reasonable costs caused by failed collections, waiting time, inaccurate site information, inaccessible premises or undisclosed special handling requirements may be charged to the responsible Business Partner.
8.6 The point of delivery, collection and transfer of risk shall be as specified in the Transaction Documentation.
9. Data-Bearing Equipment and Data Erasure
9.1 The Business Partner is responsible for maintaining any required backup of data before data-bearing equipment is handed over to TEQQ.
9.2 Unless expressly agreed otherwise, equipment supplied to TEQQ may be tested, processed, erased, refurbished, resold, recycled or otherwise handled as part of the agreed transaction.
9.3 Where data erasure is included as a service, TEQQ shall perform the erasure according to the methodology or standard stated in the Transaction Documentation.
9.4 Any erasure certificate, report or other documentation records the process performed on the relevant data-bearing asset.
9.5 TEQQ shall not be responsible for loss of data resulting from agreed testing, erasure, destruction, refurbishment or processing of assets.
9.6 The Business Partner shall inform TEQQ before collection of any special security, regulatory, handling or destruction requirements applicable to the assets.
9.7 TEQQ may use qualified subcontractors for logistics, processing, erasure, destruction or recycling where appropriate.
10. Prices, Invoicing and Payment
10.1 Unless otherwise stated, prices charged by TEQQ exclude VAT and other applicable taxes.
10.2 Invoices issued by TEQQ are payable within the period stated in the Transaction Documentation or invoice. Where no payment period is stated, payment is due within ten (10) days from the invoice date.
10.3 In the event of late payment, TEQQ may charge statutory interest and recovery costs in accordance with applicable Danish law.
10.4 TEQQ may suspend deliveries or performance while amounts due to TEQQ remain unpaid.
10.5 Where TEQQ purchases assets, payment is subject to the agreed payment terms and, where applicable, satisfactory receipt, inspection and receipt of required documentation.
10.6 TEQQ may withhold or adjust amounts reasonably attributable to missing assets, discrepancies, missing documentation or other unresolved obligations relating to the transaction.
10.7 The Business Partner may not set off claims against amounts owed to TEQQ unless the relevant claim is undisputed, accepted by TEQQ or finally determined by a competent court.
11. Title
11.1 A Seller supplying assets to TEQQ shall ensure that valid title to the assets can pass to TEQQ free from undisclosed third-party rights.
11.2 Where TEQQ sells products, transfer of title shall be determined by the Transaction Documentation and applicable law.
11.3 Transfer of title and transfer of risk may occur at different times where expressly agreed.
12. Limitation of Liability
12.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
12.2 Subject to Clause 12.1, TEQQ shall not be liable for indirect, incidental, special or consequential loss or damage.
12.3 Subject to Clause 12.1, TEQQ shall not be liable for loss of profit, revenue, business, production, contracts, opportunity, anticipated savings or goodwill, business interruption, or loss or restoration of data.
12.4 The Business Partner shall take reasonable measures to prevent and mitigate loss, including maintaining appropriate backups and business-continuity measures where relevant.
12.5 Subject to Clause 12.1, TEQQ's total aggregate liability arising out of or in connection with a transaction shall not exceed the net amount paid or payable to TEQQ under the specific transaction giving rise to the claim.
12.6 The limitation in Clause 12.5 applies collectively to all claims arising from the same transaction or substantially the same circumstances.
13. Seller Indemnity
13.1 A Seller shall indemnify TEQQ against reasonable third-party claims, losses, liabilities and costs arising directly from the Seller's lack of ownership or authority to sell the assets; materially false or misleading information supplied concerning ownership or transferability; an unauthorised sale or transfer that infringes third-party rights; or a material breach of the warranties contained in Clause 7.
13.2 TEQQ shall notify the Seller within a reasonable period after becoming aware of a material third-party claim for which indemnification is sought and shall take reasonable measures to mitigate recoverable loss.
14. Compliance, Export Controls and Sanctions
14.1 Each party shall comply with laws and regulations applicable to its performance of the transaction.
14.2 TEQQ shall not be required to perform a transaction where TEQQ reasonably considers that doing so may violate applicable sanctions, export controls, trade restrictions or other mandatory law.
14.3 TEQQ may suspend or terminate an affected transaction without liability for future performance where such legal or compliance risk arises.
14.4 The Business Partner shall provide information reasonably requested by TEQQ for compliance purposes.
15. Confidentiality
15.1 Each party shall treat material non-public commercial, technical and operational information received from the other party in connection with a transaction as confidential.
15.2 Confidentiality obligations do not apply to information that is publicly available without breach, was already lawfully known, is independently developed, is lawfully received from another source or must be disclosed under applicable law.
15.3 TEQQ may disclose necessary information to employees, professional advisers, carriers, subcontractors and other parties reasonably involved in performing the transaction, subject to appropriate confidentiality obligations where applicable.
16. Force Majeure
16.1 TEQQ shall not be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, fire, war, civil unrest, strikes, transport disruption, material supply-chain disruption, power or telecommunications failures, government action, sanctions, import or export restrictions or similar circumstances.
16.2 TEQQ may suspend performance for the duration of such circumstances.
16.3 If the circumstances materially prevent performance for a commercially unreasonable period, TEQQ may terminate the affected transaction without liability for future performance.
17. Suspension and Termination
17.1 TEQQ may suspend performance where the Business Partner fails to make payment when due; fails to provide required assets, documentation, access or cooperation; provides materially inaccurate information; or creates a material legal, compliance, ownership or credit risk affecting the transaction.
17.2 Where reasonably capable of remedy, TEQQ may provide the Business Partner with an appropriate period to remedy the breach.
17.3 TEQQ may terminate an affected transaction immediately where continued performance would reasonably expose TEQQ to unlawful activity, sanctions violations or material third-party ownership claims.
17.4 Termination does not affect rights and obligations accrued before termination.
18. Subcontractors and Assignment
18.1 TEQQ may use subcontractors and third-party service providers in performing a transaction.
18.2 TEQQ may assign or transfer receivables arising from a transaction.
18.3 The Business Partner may not assign material rights or obligations under a transaction without TEQQ's prior written consent, except where mandatory law provides otherwise.
19. Entire Agreement and Severability
19.1 The Transaction Documentation together with these Terms constitutes the agreement concerning the relevant transaction and supersedes prior representations concerning the same subject matter.
19.2 Amendments or deviations must be agreed in writing by authorised representatives.
19.3 Failure or delay by TEQQ in exercising a right does not constitute a waiver of that right.
19.4 If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain effective to the fullest extent permitted by law.
20. Governing Law and Jurisdiction
20.1 These Terms and all transactions between TEQQ and the Business Partner shall be governed by the laws of Denmark, excluding its conflict-of-law rules.
20.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
20.3 The courts of Copenhagen, Denmark shall have exclusive jurisdiction over disputes arising out of or in connection with a transaction or these Terms.
20.4 Notwithstanding Clause 20.3, TEQQ may bring proceedings against the Business Partner before another court having jurisdiction over the Business Partner where necessary to enforce payment, ownership or other rights.